Last updated: September 2026
CISAGO respects your privacy and is committed to handling personal information responsibly, transparently and securely.
This Privacy Policy explains what information we may collect when you visit CISAGO, purchase digital products, contact us or otherwise interact with our website and services, how that information may be used and the choices available to you.
By using the CISAGO website or services, you acknowledge the practices described in this Privacy Policy.
1. Who We Are
CISAGO is a digital publishing and creative content brand offering products such as eBooks, EPUB editions, audiobooks and other digital resources.
For the purposes of applicable data protection laws, the operator of CISAGO is:
Business / Legal Name: Mehmet Cihan Erarpat
Brand: CISAGO
Website: cisago.com
Email: support@cisago.com
Business Address: Yeni Mahalle Teyyareci Fethi Sok. Torun Apt. No 22 Daire 2 Bakırköy İstanbul
Where applicable, this entity acts as the data controller for personal information collected directly through CISAGO.
2. Information We May Collect
The information we collect depends on how you interact with CISAGO.
Information You Provide
You may provide information such as:
- Name
- Email address
- Billing information
- Country or region
- Order information
- Product selections
- Support messages
- Contact form submissions
- Licensing enquiries
- Newsletter preferences
- Account information, where customer accounts are available
We only ask for information reasonably necessary to provide the requested service.
3. Payment Information
Payments may be processed by third-party payment processors or merchants of record.
Depending on the checkout method used, payment information may be collected directly by the payment provider rather than by CISAGO.
CISAGO generally does not need to store complete payment card details such as full card numbers or card security codes when transactions are processed by an external payment provider.
Payment providers may process information including:
- Name
- Billing address
- Email address
- Payment method
- Transaction amount
- Country
- Tax-related information
- Fraud-prevention information
Their processing of personal information may also be governed by their own privacy policies.
4. Lemon Squeezy and Other Payment Providers
CISAGO may use Lemon Squeezy or another third-party provider to process digital transactions.
Where a merchant-of-record service is used, that provider may be responsible for certain aspects of:
- Payment processing
- Sales tax or VAT calculation
- Invoice or receipt generation
- Transaction security
- Fraud prevention
- Refund processing
- Customer payment records
Information necessary to complete a transaction may be shared between CISAGO and the applicable payment provider.
5. Order and Digital Delivery Information
When you purchase a digital product, we may process information necessary to complete and support the transaction.
This may include:
- Customer name
- Email address
- Order number
- Purchased product
- File format
- Purchase date
- Payment status
- Download or access status
This information may be used to:
- Confirm your purchase
- Deliver your digital product
- Restore access
- Provide customer support
- Process refunds where applicable
- Prevent abuse or unauthorized distribution
- Maintain business and accounting records
6. Automatically Collected Information
When you visit the CISAGO website, certain technical information may be collected automatically.
This can include:
- IP address
- Browser type
- Device type
- Operating system
- Referring website
- Pages visited
- Approximate geographic location
- Date and time of visit
- Interaction with website features
- Session information
This information helps us understand how the website is used, improve performance and protect the website against abuse or security threats.
7. Analytics
CISAGO may use analytics services to understand website traffic and user behaviour.
These services may collect information such as:
- Page views
- Session duration
- Traffic sources
- Device characteristics
- Browser information
- Approximate location
- Interaction patterns
Analytics information may be aggregated or pseudonymised where appropriate.
We may use services such as Google Analytics, Google Search Console or similar analytics and performance tools.
8. Cookies and Similar Technologies
CISAGO may use cookies and similar technologies.
Cookies may be used for purposes including:
- Essential website functionality
- Shopping cart operation
- Checkout functionality
- Security
- User preferences
- Analytics
- Performance measurement
Some cookies are necessary for the website to function correctly.
Other cookies may be optional depending on applicable law and the technologies used on the website.
Where required, visitors may be given the opportunity to accept, reject or manage non-essential cookies.
9. WooCommerce
CISAGO may use WooCommerce to display products, manage catalogue information, customer orders or parts of the checkout process.
WooCommerce may process information necessary for:
- Shopping cart functionality
- Order management
- Customer accounts
- Product access
- Transaction records
- Website administration
Where payment is completed through an external provider, certain order information may be shared between WooCommerce, CISAGO and the payment provider.
10. Email Communications
If you contact CISAGO, purchase a product or request support, we may use your email address to send transactional communications.
These can include:
- Order confirmations
- Digital delivery instructions
- Download links
- Support responses
- Refund information
- Important service-related notices
Transactional messages are necessary for providing the service you requested.
11. Marketing Communications
Where permitted by law, CISAGO may send promotional or editorial communications to users who have subscribed or otherwise provided valid consent.
These communications may include:
- New releases
- New audiobook announcements
- Publishing updates
- Offers
- Editorial content
- CISAGO news
Where required, marketing messages will include a method for unsubscribing.
You may withdraw consent to marketing communications at any time.
12. Contact Forms and Customer Support
When you contact us, we may retain information included in your message so that we can:
- Respond to your enquiry
- Resolve order problems
- Maintain customer-service records
- Investigate disputes
- Prevent fraud or abuse
- Improve our products and services
Please avoid sending unnecessary sensitive personal information through contact forms or ordinary email.
13. How We Use Personal Information
We may use personal information where reasonably necessary to:
- Operate the CISAGO website
- Process orders
- Deliver digital products
- Provide customer support
- Manage refunds
- Maintain customer records
- Improve products and services
- Maintain website security
- Detect fraud or abuse
- Understand website performance
- Comply with accounting and tax requirements
- Comply with legal obligations
- Establish or defend legal claims
- Send marketing communications where permitted
We do not sell personal information in the ordinary meaning of selling customer databases to third parties.
14. Legal Bases for Processing
Where laws such as the GDPR or UK GDPR apply, we may process personal information on one or more of the following legal bases:
Contract
Processing necessary to complete a purchase, deliver a digital product or provide a requested service.
Legal obligation
Processing necessary for accounting, taxation, regulatory or legal requirements.
Legitimate interests
Processing reasonably necessary to operate and improve CISAGO, prevent fraud, protect our services and understand website performance, provided those interests do not override applicable privacy rights.
Consent
Processing based on consent, such as certain marketing communications or non-essential cookies where consent is required.
15. Information We Share
We may share personal information with service providers where reasonably necessary to operate CISAGO.
These may include:
- Payment processors
- Merchants of record
- Website hosting providers
- WooCommerce-related services
- Digital delivery providers
- File-hosting providers
- Email service providers
- Analytics providers
- Security and fraud-prevention services
- Accounting or tax professionals
- Professional advisers
Providers receive only information reasonably necessary for the relevant service.
16. Legal Disclosure
We may disclose information where reasonably necessary to:
- Comply with law
- Respond to lawful government requests
- Enforce agreements
- Investigate suspected fraud
- Protect CISAGO’s rights
- Protect customers or third parties
- Establish or defend legal claims
We do not disclose customer information to third parties merely for unrelated commercial purposes.
17. International Data Transfers
CISAGO operates online and may use service providers located in different countries.
As a result, personal information may be processed outside the country in which you live.
Where required by applicable data protection law, appropriate safeguards may be used for international transfers of personal information.
These may include contractual safeguards or transfer mechanisms recognised under applicable law.
18. Data Retention
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected or where retention is required by law.
For example, we may retain:
- Transaction records for accounting or tax purposes
- Order records for customer support
- Correspondence relating to disputes
- Records needed to prevent fraud
- Consent records
- Necessary security logs
Retention periods may vary depending on the nature of the information and applicable legal requirements.
19. Data Security
CISAGO takes reasonable technical and organisational measures to protect personal information.
These measures may include:
- Secure website connections
- Controlled access to administrative systems
- Account authentication
- Regular software updates
- Security monitoring
- Limited access to customer information
- Use of reputable payment providers
However, no internet-based system can guarantee absolute security.
20. Your Privacy Rights
Depending on where you live, you may have rights relating to your personal information.
These may include the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Request restriction of processing
- Object to certain processing
- Withdraw consent
- Request data portability where applicable
- Lodge a complaint with a competent data protection authority
These rights are subject to the requirements, limitations and exceptions contained in applicable law.
21. European Economic Area and United Kingdom Users
If you are located in the European Economic Area or United Kingdom, you may have rights under the GDPR or UK GDPR.
You may contact CISAGO to exercise applicable data protection rights.
You may also have the right to lodge a complaint with your local supervisory authority.
22. Türkiye
Where Turkish data protection law applies, personal information may also be processed in accordance with applicable requirements under Turkish personal data protection legislation, including Law No. 6698 on the Protection of Personal Data (KVKK).
Individuals may exercise applicable statutory rights by contacting CISAGO using the contact information provided below.
23. United States Privacy Rights
Residents of certain US states may have additional privacy rights under applicable state privacy laws.
Depending on the law and circumstances, these rights may include:
- Access
- Correction
- Deletion
- Data portability
- Opting out of certain forms of targeted advertising or data sharing
CISAGO will respond to valid requests where the relevant law applies.
24. Children’s Privacy
CISAGO products and services are not directed toward young children.
We do not knowingly collect personal information from children where parental or guardian consent would be legally required.
If you believe a child has provided personal information to CISAGO inappropriately, please contact us so that the situation can be reviewed.
25. Third-Party Links
The CISAGO website may contain links to external websites or services.
CISAGO is not responsible for the privacy practices, content or security of independently operated third-party websites.
Visitors should review the privacy policies of those services separately.
26. Changes to This Privacy Policy
We may update this Privacy Policy when:
- Our services change
- New technologies are introduced
- New payment or delivery providers are used
- Legal requirements change
- Our business practices change
The updated version will be published on this page with a revised “Last updated” date.
Material changes may be communicated through additional means where appropriate or legally required.
27. Contact Us
For privacy questions or requests relating to personal information, please contact:
CISAGO
Email: support@cisago.com
Business / Legal Name: Mehmet Cihan Erarpat
Business Address: Yeni Mahalle Teyyareci Fethi Sok. Torun Apt. No 22 Daire 2 Bakırköy İstanbul
When submitting a privacy request, we may ask for reasonable information necessary to confirm your identity and locate the relevant records.