Welcome to CISAGO Help & FAQ.
CISAGO publishes practical digital books, eBooks and audiobooks designed to help readers think more clearly, work more intentionally and build better everyday systems. Below you can find answers to the most common questions about purchasing, downloading and using our digital products.
What does CISAGO sell?
CISAGO currently offers digital publishing products including:
- eBooks
- EPUB editions
- Audiobooks
- Selected downloadable digital resources
Our catalogue is continuously expanding across topics such as mental clarity, personal growth, relationships, meaningful productivity, financial clarity, wellbeing, creativity and intentional living.
Are CISAGO products physical or digital?
Unless a product page explicitly states otherwise, CISAGO books and audiobooks are digital products.
No physical item will be shipped for digital purchases.
After successful payment, your purchased files or access instructions will be delivered electronically.
How do I receive my purchase?
After your payment is successfully completed, you will receive access to your digital product through the delivery method shown during checkout.
Depending on the product, this may include:
- A direct download link
- A secure file-access link
- An email containing download instructions
- Access instructions for audiobook files
Please make sure the email address entered during checkout is correct.
For more information, please visit our Digital Delivery page.
I did not receive my download. What should I do?
First, please check:
- Your spam or junk email folder
- The email address used during checkout
- Whether your payment was successfully completed
If you still cannot access your purchase, contact us and include:
- Your name
- Your order number
- The email address used for the purchase
- The title of the product you purchased
We will help you resolve the issue as soon as possible.
Which file formats do you offer?
Available formats depend on the individual product.
Common CISAGO formats include:
PDF
Suitable for computers, tablets and many mobile devices.
EPUB
Designed for compatible eReaders and reading applications.
Audio files
Audiobook editions may be supplied as downloadable audio files or through a secure access link.
The available format is clearly displayed on each product page before purchase.
Can I read an EPUB file on my device?
EPUB files can be opened with many reading applications and compatible eReaders.
Compatibility depends on your device and software. Please confirm that your preferred reading application supports EPUB files before purchasing an EPUB edition.
Can I listen to audiobooks on my phone?
Yes. CISAGO audiobook files are intended for personal listening on compatible computers, smartphones, tablets and audio applications.
The exact delivery format or access method may vary by title.
Can I download my purchase more than once?
Where technically permitted by the delivery system, you may be able to download your purchased files again.
Download limits may apply for security purposes.
If you have purchased a product but can no longer access the download, please contact us with your order information.
Can I share my eBook or audiobook with other people?
No.
CISAGO digital products are licensed for personal use by the purchaser only, unless another licence is explicitly provided.
You may not:
- Upload purchased files to public websites
- Share download links publicly
- Redistribute the files
- Resell the files
- Copy and distribute the content to others
- Include the content in another commercial product without permission
Please see our Rights & Licensing page for more information.
Can I print a CISAGO eBook?
You may print reasonable portions of a purchased eBook for your own personal, non-commercial use unless the product specifically states otherwise.
Printing or reproducing copies for resale, redistribution, classroom distribution, organisational distribution or commercial use requires written permission from CISAGO.
Can I return or refund a digital product?
Because digital products can be accessed or downloaded immediately, refund eligibility may differ from physical products.
Please review our Refund Policy / Returns Policy before purchasing.
Where required by applicable consumer law, your statutory rights remain unaffected.
What happens if a file is damaged or does not work?
If a file is corrupted, incomplete or technically inaccessible, contact us with your order details.
Where the problem can be verified, we will normally provide a replacement file, corrected access link or another appropriate solution.
Can I use CISAGO books for courses, workshops or company training?
A standard purchase does not normally include redistribution, classroom, corporate or commercial-use rights.
For:
- Team licences
- Corporate training
- Educational use
- Workshop use
- Bulk access
- Content licensing
please contact CISAGO before distributing the material.
Are CISAGO books professional medical, legal or financial advice?
No.
CISAGO publications are provided for educational and informational purposes. They are not a substitute for individual professional advice from qualified medical, mental health, legal, financial or other professionals.
Where a book discusses health, money, work or personal wellbeing, readers should use their own judgment and seek qualified professional advice when appropriate.
How can I contact CISAGO?
For order support, digital delivery problems, licensing enquiries or general questions, please contact us through the contact information provided on the CISAGO website.
When contacting us about an order, please include your order number whenever possible.
How quickly will I receive a reply?
We aim to respond to legitimate support enquiries as soon as reasonably possible.
Response times may vary depending on enquiry volume, weekends and public holidays.
Last updated: September 2026